How does the integration work?
This integration connects your Cloudbeds account to UpMarket through a middleware called Calry. In plain terms: you keep running your day-to-day in Cloudbeds, and UpMarket automatically pulls in your properties and bookings so it can handle guest communication, online check-in and more — keeping both systems in sync.
Once connected, UpMarket imports:
Properties (hotels)
Rooms and room types, with their features and amenities
Reservations, including guest details and the booking source/portal
The connection uses webhooks for real-time synchronization of new reservations, modifications, cancellations and changes to guest data made in Cloudbeds — typically reflected in UpMarket within a minute.
Guest writeback (two-way for guest data): when a guest completes the online check-in in UpMarket, their details are written back to Cloudbeds automatically. This covers the main guest and any additional guests. For reservations with more than one room, the guest details are applied to all units in the reservation.
💡 Good to know: a small set of document fields (document issuing country, document expiration date, NIE support number, and kinship code for accompanying minors) are not yet written back to Cloudbeds. Support for these is planned in a follow-up ("Guest Writeback 2.0") in the upcoming weeks.
How to connect
💡 Before you start
Make sure you have access to your UpMarket Admin user. If needed, confirm the details with the UpMarket Onboarding / Support team.
You will also need your Cloudbeds Admin credentials (username / password) to authorize the connection during the UpMarket – Calry flow.
Option A — Connect from within UpMarket
In UpMarket, in the left-hand column, click Account settings -> Connect to your PMS.
In the list of available PMSs, select Cloudbeds and then click Next.
You will be redirected to sign in to Cloudbeds with your admin credentials.
💡 Note: if you are already logged in to Cloudbeds in the same browser, this step may be skipped and you will go straight from step 2 to step 4.
Authorize UpMarket to access the data in your Cloudbeds account by accepting the requested permissions. These permissions are already certified for UpMarket by Cloudbeds, and they are what UpMarket needs to operate correctly with your PMS.
Done 🚀! The integration is created. Within 5-10 minutes your properties and rooms will be imported.
Option B — Connect from within Cloudbeds
You can also start the connection from the Cloudbeds side (Cloudbeds Marketplace / App Center):
In Cloudbeds, open the Marketplace / App Center and search for UpMarket.
Open the UpMarket app and click Connect / Install, then login to UpMarket with your admin credentials
Finish the setup in UpMarket following Option A above.
For additional doubts on Cloudbeds-side steps, see Cloudbeds' own article: How to connect an app to Cloudbeds PMS.
How do I disconnect my Cloudbeds account from UpMarket?
💡 Before you start
If you have decided you no longer want to use our product, it is strongly recommended that you contact the UpMarket Support or Commercial teams first, to avoid unwanted billing issues.
If instead you are only making a change and will keep using UpMarket, follow these steps to safely disconnect the Cloudbeds integration:
From the Properties section, deactivate each accommodation in UpMarket using its toggle on the right.
💡 Important: from this point on, new reservations, cancellations and modifications will no longer sync for that accommodation.Once all properties are deactivated, go to AI & Messaging → Automatic Guest Messages and deactivate all automatic templates (they should appear grey/off).
In AI & Messaging → AI Configuration, disable the Virtual Concierge by turning off the first toggle ("Enable Virtual Concierge Service"), then click Save.
In Online Check-in → Check-in Configuration, deactivate the online check-in automatic messages using their toggles.
Finally, go to Account settings -> Connect your PMS and turn off the Cloudbeds integration using the corresponding switch.
You are all set! You can now return to your Cloudbeds account and safely remove the UpMarket app. For the additional doubts on the Cloudbeds-side steps, see: How to disconnect an app from Cloudbeds PMS. If you have any questions during this final step, you can contact Cloudbeds Support or our UpMarket team as well.
How to contact UpMarket Support
If you’re already an UpMarket user, you can contact us from our Support chat widget available within your Admin area (widget on the lower right side of your screen).
Additionally, our team is also available via [email protected]