What this integration does
Once Hostify is connected to UpMarket:
UpMarket imports your properties from Hostify. They arrive inactive, so you choose which ones UpMarket runs.
For every property you activate in UpMarket, UpMarket imports its reservations with guest details and keeps them in sync: new reservations, changes and cancellations reach UpMarket within seconds, and a nightly sync catches anything that was missed.
With Import conversations on, your guests' Airbnb and Booking.com messages reach UpMarket through Hostify, and UpMarket's replies are posted to the same thread, so the conversation stays complete in Hostify too.
UpMarket only writes messages back to Hostify. It never changes your reservations, prices or availability in Hostify.
Before you start
✅ An active Hostify account with your listings set up.
✅ A Hostify user who can open Settings → API Key.
✅ Access to your UpMarket host account.
Step by step: connect Hostify to UpMarket
1. Copy your API key in Hostify. In Hostify, go to Settings → API Key and copy the key. Treat it like a password: it gives access to your Hostify account.
2. Go to the PMS screen in UpMarket. In the left-hand menu, under Account Settings, click Connect to your PMS.
If you haven't connected a PMS yet, you'll go straight to the next step.
If you already have one, click Add PMS integration at the top right.
3. Select Hostify. On the Setup wizard screen, choose Hostify and click Next.
4. Click Proceed. A window reminds you that you'll need an API key. You already have it, so click Proceed.
5. Paste the key and connect. You're taken to the secure connection page of Calry, the integration partner UpMarket uses to connect to Hostify. Paste your Hostify API key and click Connect.
6. Back in UpMarket, you'll see: "Thank you for connecting your PMS with UpMarket! We're now syncing your properties and reservations. This process can take up to 20 minutes."
💡 If UpMarket says "This PMS account is already connected", that Hostify account is already linked to your UpMarket account. You can't connect the same account twice.
After connecting: activate your properties
1. Under Connect to your PMS, you'll see a row for Hostify with Enabled switched on.
2. Wait up to 20 minutes. Your properties are imported in the background.
3. Activate your properties. Imported properties arrive inactive, on purpose. In the left-hand menu, go to Properties → All Properties and switch Active on for each property you want UpMarket to run.
4. Reservations follow. Reservations are imported only for active properties. Once a property is active, its reservations arrive and new ones reach UpMarket within seconds of being made in Hostify.
Choose how your guests check in
By default, guests receive the UpMarket online check-in link. If your guests already check in through Hostify, you can keep it that way:
1. Under Connect to your PMS, open your Hostify integration with Edit.
2. Switch on Use Hostify online check-in.
3. Under Online check-in link, choose Hostify check-in form, or MrGG guest guide if your guests check in through your MrGG guide. Save.
Guests then receive Hostify's check-in link and complete check-in in Hostify. UpMarket sends the arrival instructions once Hostify marks the check-in as completed, and emails you on the arrival day if it is still pending. Switch it off and guests receive the UpMarket check-in link again. A booking already checked in through UpMarket is never moved to Hostify.
How reservations and messages are synced
What? | How does it work? |
Properties | Imported when you connect, and kept up to date afterwards. New properties arrive inactive. |
Reservations | For active properties: new reservations, changes and cancellations reach UpMarket within seconds. A nightly sync catches anything that was missed. |
Guest messages | With Import conversations on, Airbnb and Booking.com messages reach UpMarket, and UpMarket's replies go back to the same thread through Hostify. |
Door codes | Come from the smart locks you connect in UpMarket, not from Hostify. |
ℹ️ To choose whether automated messages go out through the OTA thread, WhatsApp or email, see How to configure your delivery channels.
Managing or disconnecting the integration
Turning Enabled off under Connect to your PMS stops UpMarket from importing from Hostify.
If you create a new API key in Hostify, click Re-authenticate on the Hostify row and paste the new key. Your properties, bookings and conversations stay as they are.
If you're moving to another PMS or stopping UpMarket, contact the UpMarket Support team first, so your automated messages and billing are handled correctly.
Once disconnected, you can delete the API key in Hostify.
Frequently asked questions
Do I need to give UpMarket my Hostify password?
No. You only paste your Hostify API key, on Calry's connection page.
I connected, but I don't see my properties.
Check that the Hostify row is Enabled under Connect to your PMS. Wait up to 20 minutes, then check Properties → All Properties. Your properties are there, inactive.
A reservation is missing in UpMarket.
Check that its property is Active in UpMarket. Reservations of inactive properties are not imported. If the property is active, wait a few minutes; the nightly sync also picks up anything that was missed.
Guest messages from Airbnb or Booking.com don't appear in UpMarket.
Check that Import conversations is on for your Hostify integration and that the property is active.
Links in my Booking.com messages don't reach guests.
Booking.com blocks links from senders you haven't approved. See How to approve UpMarket emails and links in Booking.com.
My guests check in with Hostify's form or our MrGG guide.
Switch on Use Hostify online check-in and choose the link (see Choose how your guests check in above).
UpMarket asks me to re-authenticate.
The API key UpMarket uses no longer works, usually because it was changed in Hostify. Click Re-authenticate on the Hostify row and paste your current key.
Need help?
If anything doesn't look right during setup, contact the UpMarket Support team via our live chat, or [email protected], and we'll help you get connected.
If your question is about Hostify itself, you can also reach Hostify's support team through their usual channels.