What this integration does
Once Booking Experts is connected to UpMarket:
UpMarket imports your parks from Booking Experts as properties. They arrive inactive.
When you activate a property in UpMarket, UpMarket also imports its unit types and units, and imports its reservations automatically every 20 minutes, including changes and cancellations.
When a guest completes online check-in in UpMarket, UpMarket sends the guest details to Booking Experts. It adds the guests to the reservation and updates them if they are corrected later. It never changes the reservation status, dates or price.
Before you start
✅ An active Booking Experts account with your parks, unit types and units already set up.
✅ A Booking Experts user who can install apps for your organization.
✅ Access to your UpMarket host account.
Step by step: connect UpMarket to Booking Experts
You can start from UpMarket (Option A) or from Booking Experts (Option B); the result is the same.
Option A: start from UpMarket
1. Log in to UpMarket with your host account.
2. Go to the PMS screen. In the left-hand menu, under Account Settings, click Connect your PMS.
If you haven't connected a PMS yet, you'll go straight to the next step.
If you already have one, click Add PMS integration at the top right.
3. Select Booking Experts. On the Setup wizard screen, choose Booking Experts and click Next.
4. Follow the instructions on screen. UpMarket tells you what to do next: install UpMarket in Booking Experts, then come back to confirm your organization. Continue with Option B, steps 1 to 3, and finish with step 4.
Option B: start from Booking Experts
1. In Booking Experts, open Apps → Available apps and search for UpMarket.
2. Select UpMarket and click Install.
3. Review which parks should have access to UpMarket and save.
4. Confirm in UpMarket. Booking Experts sends you back to UpMarket, to the Connect Booking Experts screen.
You'll see the name of your Booking Experts organization and how many parks it has. Click Connect to my account.
💡 If the organization shown is not yours, click Cancel. Nothing will be connected.
💡 You approve everything inside Booking Experts and UpMarket. There are no passwords or keys to copy.
After connecting: activate your properties in UpMarket
These steps are done in UpMarket, not in Booking Experts:
1. In UpMarket, under Connect your PMS, you'll see a row with Booking Experts, Enabled switched on and the status Connected.
2. Wait a few minutes. Your properties are imported in the background, so they appear after roughly 10 to 20 minutes, not instantly. At this point only the properties arrive: their unit types, units and bookings are not imported yet.
3. Activate your properties in UpMarket. Imported properties arrive inactive, on purpose, so you choose which ones to use. In UpMarket, in the left-hand menu, go to Properties → All Properties and switch Active on for each park you want to use.
4. Wait for the rest to arrive. Unit types, units and bookings are imported only for active properties. After you activate a property:
Its unit types and units appear within about 30-45 minutes, in UpMarket under Properties → Unit Types and Properties → Units. Until then those screens are empty for that property.
Its bookings are imported every 20 minutes.
How bookings and guests are synced
What? | How does it work? |
Bookings | Imported automatically every 20 minutes for your active properties: new bookings, changes and cancellations. Only confirmed reservations are imported. If a booking is "not confirmed" in Booking Experts, it appears after you confirm it (allow up to 20 minutes). |
Guest details | Sent to Booking Experts after the guest completes online check-in. Each guest is added once. If the details are corrected later, the same guest is updated. |
In Booking Experts, the guest list shows each guest's first and last name. More details are included when you export the guests to CSV.
Guest details never change the reservation (dates, unit, price).
You can switch guest sending off in the integration settings: Send guest details to Booking Experts after online check-in. The Active Auto Sync switch controls the automatic import every 20 minutes.
ℹ️ Messages from booking channels (Airbnb, Booking.com, etc.) are not synced through Booking Experts yet.
Managing or disconnecting the integration
Turning Enabled off in Connect your PMS stops UpMarket from importing data from Booking Experts.
To remove the connection completely, uninstall the UpMarket app in Booking Experts. UpMarket will then ask you to reconnect if you want to use it again.
Frequently asked questions
Do I need to enter a password or API key in UpMarket?
No. You install UpMarket from Booking Experts and confirm your organization in UpMarket.
I connected, but I don't see my properties.
Check that the PMS integration toggle is Enabled and its status is Connected. Wait around 15-20 minutes, then check again under Properties → All Properties. You should see them there, deactivated.
I activated a property, but its unit types and units are empty.
They are imported only after the property is active, and they can take up to about 30-45 minutes to appear. After that time, please check again under Properties → Unit Types and Properties → Units.
A booking is missing in UpMarket.
Check that the property, and its unit are Active in UpMarket and that the booking is confirmed in Booking Experts, then wait up to 20 minutes for the next import.
The guest details don't appear in Booking Experts.
Check that the guest completed online check-in and that Send guest details to Booking Experts after online check-in is on. Booking Experts shows only the guest's name in its guest list; export the guests to CSV to see more.
UpMarket asks me to reconnect.
The UpMarket app was uninstalled or its access was removed in Booking Experts. Install it again and confirm your organization. Guest details that were pending are sent with the next change.
Need help?
If anything doesn't look right during setup, contact the UpMarket Support team via our live chat, or [email protected], and we'll help you get connected.
If your doubts are on the PMS side, you can also reach out to Booking Experts' support team through their usual channels.