Where to configure it
Go to:
Properties → Select the property → Arrival Instructions
In this section, you can:
Create and edit your arrival instructions.
Add images.
Choose how the instructions will be delivered to guests.
Automatically translate the content into multiple languages.
Important: After configuring your Arrival Instructions, you must enable their delivery in the Online Check-in tab.
Delivery Options
There are three different delivery methods available.
Short Text
This option works similarly to the previous Arrival Instructions experience.
Sends plain text only.
Formatting such as bold text, spacing, and lists is not supported.
Images are not included.
Email & Arrival Instructions Page
Rich formatting is preserved.
Images are displayed correctly.
This option is recommended if you want guests to receive the instructions directly in the message without relying on a link.
Link Only
With this option, guests receive only a link to access their Arrival Instructions.
The WhatsApp message will contain a predefined text similar to:
The link opens a dedicated Arrival Instructions page containing:
Rich text formatting
Images
All arrival information
This page provides an experience similar to the final page of the Online Check-in.
Emails and linked pages will also display this formatted version.
Combined (Recommended)
This is the recommended delivery method.
It combines both approaches.
Guests receive:
The arrival instructions as plain text.
A link to the fully formatted version.
Although WhatsApp does not support rich formatting or images, guests can access the linked page to view:
Proper formatting
Images
A more user-friendly layout
This option also benefits guests who prefer reading the instructions directly in WhatsApp while still having access to the richer version if needed.
Automatic Translation
Arrival Instructions should always be written in English.
The system automatically translates the content into all other supported languages.
Important
If content already exists in another language, the automatic translation will not overwrite it.
To generate a new translation:
Delete the existing content in the target language.
Update the English version.
The system will automatically generate the new translations.
Enabling Arrival Instructions
After creating your Arrival Instructions, you can enable and configure their delivery directly from the Arrival Instructions tab.
Go to:
Properties → Active Properties → Select the property → Arrival Instructions
Enable:
Send arrival instructions to guests
Then, under Share Arrival Instructions, choose when the instructions should be sent.
Available options include:
After online check-in
1 day before check-in
2 days before check-in
3 days before check-in
And more
Once everything is configured, click Save changes.
Guest Experience
Delivery Option | Linked Page | ||
Short Text | Plain text only | Rich formatting + images | Rich formatting + images |
Link Only | Link only | Rich page | Rich page |
Combined | Plain text + link | Rich formatting + images | Rich formatting + images |
Which option should I choose?
Short Text – Best if you want to send the instructions directly in the message.
Link Only – Best if you prefer guests to access a dedicated Arrival Instructions page.
Combined (Recommended) – Offers the best guest experience by combining plain text in WhatsApp with a fully formatted page that includes images.