Before creating an upsell, you need at least one Provider.
Step 1 – Create a Provider
Go to:
Upsells → Providers
A provider is responsible for receiving and managing upsell requests.
You can create:
A single provider for all services.
Multiple providers for different teams or payment methods.
For example:
A provider that collects payment on arrival.
A provider connected to Stripe for online payments.
When creating a provider, enter:
Name
Email
Phone number
If a WhatsApp number is provided, the provider can also receive WhatsApp notifications when guests purchase an upsell.
Step 2 – Create an Upsell
Go to:
Upsells → Manage Upsells
Create each upsell individually by completing the following sections.
General
Provide the basic information for the service.
Configure:
Type
Category
Title
Description
Message before purchase
Message after purchase
Active / Inactive status
Tip
Create the content in English.
The platform automatically translates it into the other available languages.
Gallery
Upload an image representing the service.
Images are displayed during:
Online Check-in
Guest App
Adding an image helps guests quickly identify the service.
Availability
Choose when the service can be booked.
Available options include:
Always available
Guest selects a date
Guest selects a specific time slot
You can also configure:
How many days in advance the service must be booked.
Whether it should appear during Online Check-in, Guest App, or both.
Active upsells are also available for the Virtual Concierge, allowing it to recommend services and generate purchase links automatically.
Pricing
Choose how the service will be priced.
-Fixed Fee
One fixed price regardless of the stay.
Example:
Late check-out.
-Custom Options
Offer multiple variations within a single upsell.
Example:
Cleaning
Standard Cleaning
Weekly Cleaning
Deep Cleaning
Monthly Cleaning
Each option can have its own:
Name
Description
Price
Per Night (New)
Charge guests based on the number of nights they use the service.
Guests select a date range, and the total price is calculated automatically.
Perfect for:
Parking
Breakfast
Pet fees
Air conditioning
Pool access
Any recurring nightly service
Example of a per-night upsell request
Payment
Choose how guests will pay.
Options include:
Provider > Payment is collected manually by the provider.
Credit Card > Payment is collected online using Stripe.
To connect Stripe, go to:
Side Menu > Enable Guest Payments
From there you can:
Connect an existing Stripe account.
Create a new Stripe account.
Properties
Choose where the upsell will be available.
Leave empty to make it available for all properties.
Select specific properties to limit availability.
Finish
Once all sections have been completed, click Save Changes.
Your upsell will then be available according to the properties and availability rules you configured.