UpMarket

WhatsApp guest messaging runs on Meta's WhatsApp Business Platform. Getting it live is a shared task: a few steps must be done by you, inside your own Meta account, and UpMarket can't do them on your behalf.

A Facebook account and a business portfolio in Meta Business Suite.

Complete Meta's business verification.

Add a payment method / billing details in Meta. Meta bills you directly for WhatsApp conversations — this is the most commonly missed step.

1. A Facebook account and a business portfolio in Meta Business Suite.
2. A WhatsApp Business account.
3. Complete Meta's business verification.
4. Add a payment method / billing details in Meta. Meta bills you directly for WhatsApp conversations — this is the most commonly missed step.

Once the above is in place, UpMarket uploads your message templates, and verifies the account is ready for day-to-day use.

In the sidebar, open WhatsApp Numbers and follow the in-app guide to connect your number. Full walkthrough: <a href="https://upmarket.cloud/blog/es/integracion-fluida-de-whatsapp-en-upmarket-comunicacion-con-huespedes-y-acceso-a-asistencia/" rel="nofollow noopener noreferrer" target="_blank">Seamless WhatsApp integration in UpMarket</a>.

If you see a billing-problem warning blocking your templates, the payment method on your Meta account needs attention. In Meta:

Open your Business Portfolio → <a href="https://business.facebook.com/settings/payment-methods" rel="nofollow noopener noreferrer" target="_blank">business.facebook.com/settings/payment-methods</a>

Go to Billing &amp; Payments → Payment Methods.

Click Add Payment Method, add your card, and save.

1. Open your Business Portfolio → <a href="https://business.facebook.com/settings/payment-methods" rel="nofollow noopener noreferrer" target="_blank">business.facebook.com/settings/payment-methods</a>
2. Go to Billing &amp; Payments → Payment Methods.
3. Click Add Payment Method, add your card, and save.

💡 This banner often appears only once real reservations start flowing, even if everything looked complete the day before — Meta only flags a pending payment method once messages actually need to be sent.

The WhatsApp setup steps you complete in Meta vs. the parts UpMarket handles, plus fixing the Meta billing banner.

Setting up WhatsApp: what you do, and what UpMarket does

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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Setting up WhatsApp: what you do, and what UpMarket does

What you set up (in Meta)

What UpMarket does

How to start

Fixing a Meta "billing problem" banner